The new age
of customer service
is AI-first
AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights.
Intercom is the only complete AI-first
customer service platform
An open letter from our CEO: welcome to the age of AI-first
In customer service, we all share the same goal: to provide best-in-class customer experiences.
AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.
AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.
All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.
PS. Read our Things we believe page to see our take on the future of Customer Service
AI-first customer service for customers,
agents, and leaders
Instant service, exceptional experiences
Instant service, exceptional experiences
Fin AI Agent
Provide 24/7 support and resolve 50% of support volume, instantly. It's so much more than an AI chatbot.
Omnichannel
Deliver exceptional experiences wherever your customers are.
Help Center
Help customers find accurate answers when and where they need them.
AI-first tools for more efficient agents
AI-first tools for more efficient agents
Inbox
Provide 24/7 support and resolve 50% of support volume, instantly. It's so much more than an AI chatbot.
Fin AI Copilot
Deliver exceptional experiences wherever your customers are.
Tickets
Help customers find accurate answers when and where they need them.
Instant service, exceptional experiences
Tools and insights to empower your support team
Fin AI Agent
Provide 24/7 support and resolve 50% of support volume, instantly. It's so much more than an AI chatbot.
Omnichannel
Deliver exceptional experiences wherever your customers are.
Help Center
Help customers find accurate answers when and where they need them.
The complete customer service platform
